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Out sourcing
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What is Outsource?
Outsourcing refers to the transfer or delegation of business
processes to an external provider that owns and manages the selected process
based on pre-defined performance criteria
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Some facts
- In an attempt to reduce costs,
the world's 100 largest financial-services companies say they expect to
transfer about $356 billion of their operations over the next five years.
- Offshore Outsourcing Services are expected to save the companies
approximately $1.4 billion each by 2008, according to a report from Deloitte
Research, an arm of Deloitte Consulting, a global management-consulting
firm.
Major big companies say that they currently have existing offshore
development centers. That percentage is expected to jump to 75 percent
within two years, according to Deloitte analysts.
The survey also shows that banks and insurance companies are transferring
offshore, functions like application development, coding and programming,
accounting and finance, contact support and call-center operations.
Diana Farrell, the head of McKinsey's Global Institute, thinks that by
reorganising production intelligently, a multinational firm can hope to
lower its costs by as much as 50-70%.
More than half of Fortune 500 firms outsource their work.
Why
Outsourcing?
Outsourcing is a strategic
choice for organizations looking to free their resources and focus on
strategy, process improvements and cost efficiencies.
Outsourcing increases capabilities and helps to achieve competitive
advantage
Benefits of
Outsourcing:
Increased Sales and Profits
Reduced Costs per sale
Maximum phone productivity
Increased number of appointments
Increased customer base
Increased lead generation
Higher number of qualified leads Higher number of closed
sales
More immediate feedback
Better results through test marketing
Better customer retention
Increased local, regional or national market share
Thus, Outsourcing or delegating to an outside vendor is a practical
solution.
Why India ??
Some of the factors that make India, the
ideal choice for outsourcing are:
Resource Pool
Being a talent rich country, India offers the fastest growing pool of
expertise that is computer literate. The rich resources of educated customer
care professionals are proficient in the English language.
Time Zone
India is located at a 12 hour time difference with North America that
facilitates the American organizations to achieve a 24*7 business operations
and customer service. This exclusive advantage may also benefit
organizations located in the Western Europe and Asia Pacific.
Low Labor Cost
The relatively low cost of manpower makes India, a highly sought after
destination for sourcing cross-border IT-enabled services. Indian companies
can provide call center services to clients based in the U.S. or U.K. at
less than companies in-house cost.
Core
Competency
Of the 23 software companies in the world that have achieved the prestigious
SEI-CMM Level 5, 15 of them are Indian. India will soon have the highest
number of ISO-9000 software companies in the world, according to Nasscom.
Indians are increasingly adapting to international quality standards
Government
Policies
The Government of India has taken positive steps by providing numerous
incentives.
It has established a task force for developing a world class Business
outsourcing industry allowing duty free imports of capital goods and
providing tax exemption on export of IT enabled services. Identification of
factors hindering the growth of the software industry by the Government led
to the creation of Software Technology Park Scheme in order to encourage and
enhance software exports from the country.
Why Mak?
-A well implemented and prioritized remote
outsourcing strategy could make the crucial difference to your need for:
Achieving productivity gains
Shortening innovation cycles
Enhancing customer intimacy
Entering new markets
As a truly integrated BPO - Business Process Outsourcing partner, Mak
Outsourcing brings the relevant domain knowledge, quality rigor, qualified
and skilled resources and financial stability to manage and improve client’s
critical processes. |
